COVIDSafe Plan

Current Conditions

• Face Masks Encouraged
  Face masks are no longer mandated under the public health orded.

• Venue Capacity
  Cinemas and Theatres in NSW are classified as low risk venues and have been permitted to operate at 100% capacity since December 2021 within the guidelines of NSW COVID-19 Public Health Orders.

Your Health and Safety

Glenbrook Cinema has a duty of care to protect the health and safety of staff, patrons and contractors by reducing the risk of contracting COVID-19.

Glenbrook Cinema has developed a Workplace Health and Safety Plan for managing COVID-19 in accordance with mandatory guidelines enforced by Work Safe Australia and other relevant state agencies.

Extremely Important

For the safety of our local community, if you are feeling unwell, please do not attend Glenbrook Cinema.

Face Masks

Masks are still encouraged for indoor settings where you cannot maintain a safe distance from others.

For busy sessions it is difficult to physically distance from other patrons.

We encourage all patrons to bring your own Face Covering to wear.

Good Hygiene

Glenbrook Cinema provides an automatic hand sanitiser station at the entry of the premises and entry of the auditorium. There is an additional hand santiser pump adjacent to the serving counter and also one on the lamp table within the entry to the auditorium.

We encourage all guests to:

• Use hand sanitiser provided
• Wash hands frequently
• Place rubbish in bins
• Cover cough and sneezes
• Dispose of tissues
• Do not attend the cinema if you are feeling unwell

Venue Cleaning

Within the auditorium Glenbrook Cinema has always maintained thorough cleaning between sessions so that each patron enters a clean, vacuumed, rubbish free venue. Although not always possible, we strive to allow a minimum of 30 minutes between sessions to also ensure seat arms and cup holders are sanitised prior to each session.

Soap dispensers and paper towel dispensers, taps, handles, latches, handrails, service counter, coffee tables, foyer seats and other high touch areas are cleaned with disinfectant after high traffic periods (i.e. after session start time and at the end of each session). 

All Glenbrook Cinema staff have been instructed on COVID-19 safety, hygiene and cleanliness protocols to ensure good hygiene practices. Many staff members have also undertaken formal COVID Marshall training.

Contactless Payment

We kindly ask patrons to please avoid using cash at Glenbrook Cinema.

Choosing your own seats and purchasing tickets online prior to attending the venue is strongly recommended.

If purchasing tickets at the venue, Glenbrook Cinema highly encourages contactless payment using our integrated EFTPOS facilities.

Cancelations and Refunds

If you are unwell and unable to attend, Glenbrook Cinema offers free ticket exchanges for any other session as long as a minimum of 2 hours prior notice is given.

Non-attendance due to COVID-19 factors will automatically be grounds for a refund as long as we are notified prior to session start time.

Ticket cancelations and refunds will be considered on a case by case basis. Unfortunately when purchasing tickets online Glenbrook Cinema cannot refund the booking fee. Ticket exchanges for another time is recommended.